Postage Information and other Frequently Asked Questions

How to Buy Arty Treasures

Simply click on the "add to cart" button near the name of the product.
To change quantities, click on "view cart".
In the "cart" you can also remove products, check postage and add comments.
Click "proceed to checkout" or pay using Paypal.
Art by Jenny accepts payments via Paypal, Visa and Mastercard.

If you need a hand or have questions, please get in contact so I can help. Phone or text 0428 898 120, write using the 'say hello' page or send a quick and instant Facebook message.


Delivery Throughout Australia

'Art by Jenny' sends art and craft products from South Australia to any location in Australia - including PO Boxes, islands, remote stations, bays, houses, units, apartments, flats, homes or businesses ... anywhere and everywhere!

Timeframes for delivery by Australia Post are a guide only and do not take into account any busy times, delays, weekends and or public holidays. 'Art by Jenny' is not financially liable for missing, lost or delayed parcels (with or without tracking) - but I will do my best to help sort out any problem.

Prices are in Australian dollars.

Postage Statement :
So you don't have to worry about how much postage costs everything instore is posted throughout all of Australia for FREE... meaning there are no surprises for you at the shopping cart.
To enable me to do this, some products (eg, paints and ink sprays) have a portion of postage costs built into the pricing but wherever feasible many items (stamps, stencils, sets and larger items) do not have postage added to their prices, and I'm simply hoping you return to buy more!

Tracking Service fee (standard speed, Australia wide)
... enables you to monitor your order's journey ... $5.00 per order
- This is only necessary if you wish to have tracking for letter sized treasures like stamps, stencils and paper.
- Contact me if you are unsure.

Express Delivery (Fast postage, Australia wide)
... $10 extra -
... FREE Express if your order totals AU$180 or more (excluding *heavy items).
... $30 extra for *heavy items (Tim Holtz Glass Media Mat, Jane Davenport Deep Sea Die Cutting Machine, Big Shot Machines, Cinch Binding Machines).
... *heavy items are only sent using Express when requested, payable using a Paypal invoice.

Express Postage isn't how fast I post the order, but how quickly it travels with Australia Post. Most of the time, Express Post only takes between 1 and 3 days but now and then it might take longer.
- While "Express, Next Day Delivery" means to most of us as it says (fast fast, quick quick), Australia Post states that there are some postcodes where "next day" does not apply. It is still faster than regular parcel post snailmail. Check their website (www.auspost.com.au) for details or ask me, I'm here to help.

Pickup available (Hackham West, South Australia)
- by appointment only.
- buy online using the coupon "PickUp2018" then phone or msg me to make a time to pick up your order!
- this coupon gives you a 5% (five percent) discount.
- If you use this code, your order will not be posted.
- please phone or msg 0428898120 for details.
- my address is given after you phone, send a message or order.


International Shipping

Prices quoted here are in Australian dollars. These postage costs are calculated using the weight and size of a product.
When you've clicked the "use my currency" button then you will see an estimated price on the product pages and in the shopping cart - the actual currency conversion is governed by the banks and Paypal and changes daily.

New Zealand
Stamp or Stencil Only ... no tracking, 1 to 2 weeks.
- standard $10.50
- this is only for stamps and stencils as they can travel as a letter
- there is no tracking for this service.
- if the order is thicker than 2cm, then it must go as a parcel.
Parcels ... trackable
- standard takes 7-10 business days, express takes 3 business days.
- up to 500g ... standard $18.55, express $29.55
- up to 1kg ... standard $26.75, express $37.15
- up to 2kg ... standard $37.95, express $47.95
- up to 5kg ... standard $65.50, express $70.75

Rest of the World (Europe, UK, Ireland, USA and a few more)
Standard (trackable) … starts at $25.00
Get it Fast With Express Post … starts at $72.65.

Ask me anytime (phone, email, msg) if you need help or have questions!


Other Postage Information

All orders (local and international) are typically sent from Art by Jenny within a day of ordering (except on Fridays, Saturdays and Sundays - they are all sent on Mondays, unless its a public holiday in SA). PreOrders and special orders are posted once they arrive instore. I'll always let you know if there is a delay or unexpected tragedy (also known as temporarily out of stock).

Once it leaves the Art by Jenny's premises, it may take anywhere between 1 to 30 days depending where you are and what postage service you choose. I will not be held liable for how long it takes to travel from the shop to the final destination or for lost, missing, broken or damaged parcels and their contents. When treasure leaves our shop it is in perfect condition, packed carefully and labeled clearly.

Of course, sometimes thing go wrong no matter how well we plan but rest assured, I will always be here to help as best I can if anything does go wrong. Australia Post and your local postie are also available to help.


Why buy from 'Art by Jenny'?

I was asked this a while ago... I said I had no idea, but I'm very grateful that people do. The response to that was I had to figure it out... so here it is, you should buy from me because  I'm practically perfect in every way!

I'm an artist and graphic designer with many years experience who loves to admire, feel, use and share everything and anything colourful and creative. So anything in my shop is also used in my own art.

I'm a huge Tim Holtz and Dyan Reaveley (Dylusions) fan who also loves Darkroom Door, Jane Davenport, Strathmore, Finnabair, Liquitex, Ranger Ink, and so many more designers and brands from all around the world. Too many to fit into my little shop... but in reality, we don't need everything, just everything by Dyan and Tim :) lol

Art and craft supplies are the key ingredient to help us all get and stay creative, so our hearts and minds can unwind and heal from illness, injuries and the dramas of every day.

I believe there's no point buying the cheaply manufactured products because they don't do what we want them to do, no matter how many layers you add its just not the same - colours don't blend, paper goes fluffy, paint dries chalky, glues go yellow. All they cause is frustration, sadness, grief and disappointment, while wasting money and your precious time. If that is all you can afford, then by all means, go for it - after all, its the being creative that is important.

When on a tight budget or helping save our Earth, I recommend buying high quality paints, inks, mediums and art paper, then to save money try reusing other surfaces (packaging, cereal boxes, jars, bottles, etc) and repurposing other items like fabrics (clothing), jewellery, hairclips, beads, etc for embellishments and 3D layering effects.

To get your orders to you as fast as possible, I post within 24 hours of the payment being processed, sending with Australia Post. They deliver everywhere throughout all of Australia including PO boxes, islands and remote villages. Plus I'll always contact you if there's a delay, with information, updates and options.

I'm here to help anytime, happily answering questions about techniques and products (even if I don't sell it). If I can't find something for you, I'll do my best to find someone who can.

So buy from me if you want awesome arty treasures of a high quality, the latest designs available (almost) as soon they're released, up-to-date information, fast delivery, fabulous communication and exceptional customer service. Service with a Smile, always :)


Discount Codes

While I don't hand these out very often, its always good to know how to use a discount when you receive it.

Paypal and Shopify update and improve their gateways regularly, so the following may or may not be correct. Sometimes its different for each device too!

For direct payment gateways, the discount code can be entered on page 2 of the checkout process where there is the opportunity to select a shipping method and enter in credit card information.

PayPal Express, being an offsite payment gateway, works a bit differently. This is the PayPal Express Checkout's workflow:
- When checking out, you will go to paypal.com right away, where PayPal collects the shipping and billing addresses. After that, you then return to Shopify where you pick a shipping rate and type in a discount code (if you have one). The price is updated accordingly and, on that same page, you get to finalise the transaction.


How to Order Wood'n Marbles Products

Please contact us to discuss your needs.

Have a read of these questions and send me your answers or just give me a call.
- What shape you would like? (wedding cake topper, your initials, a word or name, mermaid, tiger, frog, dragon, cat, rose or flower, tree, your logo turned into a drink coaster - we can do anything)
- How many you require of each shape?
- What do you want them made from?
... choices include wood, timber, craftwood or mdf (3mm to 12mm), chipboard or cardstock, mixed media and watercolour paper, acrylic (3mm clear or coloured).

All creations are made by hand. Prices and timeframes will vary.


How to Use Wooden Shapes

Handcrafted silhouettes and shapes made by local South Australian and mastercraftsman, Ray James of Wood'n Marbles.

Shapes include silhouettes, detailed characters and ornate filagrees - perfect for cardmaking, scrapbooking, off the page projects, (hanging) mobiles or as coasters, kitchen trivets or to hang on the wall. 

Colour the shape with paint, gesso, texture paste, medium, designer papers, fabrics or other textiles, or leave in their natural state.

Acrylic, vellum and acetate shapes are great for overlays for Project Life pages, scrapbook layouts and cardmaking. Usually, these shapes are best coloured with solvent or alcohol based markers or inks.

Always test on a similar material first... I used Smooch (pretty shiny metallic paint) on plastic (acetate from packaging) butterfly wings once and it took over two weeks to dry!


Who is Jenny James of Art by Jenny

I am a trustworthy and honest person who has been working in the design industry for over 30 years. If you have any questions or feedback, please get in touch by email graphic.art(at)artbyjenny(dot)com.au or mobile 0428 898 120 (Monday to Friday 9am - 5pm, South Australian time). If I don't answer the phone straight away, its probably on silent! I will call you back :)

More details can be found on the "About Me" aka "The Girl Behind the Art" webpage.

All feedback is appreciated - positive or otherwise. If you are happy with my service and products, I would really appreciate if you would recommend me to your family, friends and colleagues. Thank you!


Design Services

Design Services : Full payment is required up front before any work is started.
Commission Art Services : 50% deposit is required before work begins with the remainder payable before pickup or delivery.

With all graphic design services including book publishing, illustration, logos, brochures, business cards and newsletters, you may have up to 2 minor alterations to the initial design. After this, there is a fee to be paid, based upon the changes required.

Most of the time you will receive a proof copy of your illustration, brochure or logo less than 3 days after your payment is processed. Alot of the time, it is dependant upon how fast we can communicate your needs.

Logos are supplied as vector (eps), pdf, jpeg (rgb with a white background) and png (rgb with a clear background) - ai and psd are available upon request. these file types enable you to use your brand for any purpose, whether signage or avatar.
All other graphic design work is usually supplied as a high resolution pdf in cmyk, with registration marks if required.
Illustrations are usually a tiff, png or jpeg - in cmyk or rgb (whatever you need).


Refunds, Policies and Statements

For art and craft supplies, always contact me if there is a problem, breakage, wrong colour, change or mind or anything else amiss with your order. 

Due to the nature of my graphic design, illustration and publishing services and solutions, full refunds are only given if I have not started working on your design or book. If any digital work has started, then you will receive up to 80% of the purchase price.

If you wish to cancel a painting, handmade cards, set of invitations or other artwork after it has been started, then 50% of the purchase price will be forfeited to pay for products used.

You will not receive any files or product with any refund.

Read the Refund and Exchange Policy page for further details.
Read the Privacy Statement page for further details about privacy...
I take privacy seriously (as should anyone) and all information is kept safe and secure. If at anytime you wish to view or delete whatever details I have (from you ordering or creating an account), let me know.