Postage Information and other Frequently Asked Questions

How to Buy Arty Treasures

Simply click on the "add to cart" button near the name of the product.
To change quantities, click on "view cart".
In the "cart" you can also remove products, check postage and add comments.
Click "proceed to checkout" or pay using Paypal.
All payments are processed securely with the "Shopify Payments" encrypted gateway, keeping your information safe and secure.

If you need a hand or have questions, ask me anytime so I can help. Phone or text 0428 898 120, write using the 'say hello' page or send a quick and instant Facebook message.


FREE Delivery Throughout Australia

'Art by Jenny' sends art and craft products from South Australia to any location in Australia - including PO Boxes, islands, remote stations, bays, houses, units, apartments, flats, homes or businesses ... anywhere and everywhere!

Timeframes for delivery by Australia Post are a guide only and do not take into account any busy times, delays, weekends and or public holidays. 'Art by Jenny' is not financially liable for missing, lost or delayed parcels (with or without tracking) - but I will do my best to help sort out any problem.

Prices are in Australian dollars.

Postage Statement :
So you don't have to worry about how much postage costs everything instore is posted throughout all of Australia for FREE... meaning there are no surprises for you at the shopping cart.
To enable me to pay the postie, some items will have costs built into them (eg, individual paint pots, spray stains and the heavy, large items).

Tracking Service fee (standard speed, Australia wide)
... enables you to monitor your order's journey ... $5.00 per order
- This is only necessary if you wish to have tracking for large letter sized treasures like stamps, stencils and paper.
- Contact me if you are unsure.

Express Delivery (Fast postage, Australia wide)
... $10 extra for most items.
... FREE Express if your order totals AU$180 or more (excluding *heavy items).
... $30 extra for *heavy items (Tim Holtz Glass Media Mat, Jane Davenport Deep Sea Die Cutting Machine, Big Shot Machines, Cinch Binding Machines).
... *heavy items are only sent using Express when requested, payable using a Paypal invoice.

Express Postage isn't how fast I post the order, but how quickly it travels with Australia Post. Most of the time, Express Post only takes between 1 and 3 days but now and then it might take longer.
- While "Express, Next Day Delivery" means to most of us as it says (fast fast, quick quick), Australia Post states that there are some postcodes where "next day" does not apply. It is still faster than regular parcel post snailmail. Check their website (www.auspost.com.au) for details or ask me, I'm here to help.

Pickup available (Hackham West, South Australia)
- by appointment only.
- buy online as usual then phone or msg me to make a time to pick up your treasures.
- add a message into the comments section saying you wish to pick up so I can have your parcel ready for you.
- my phone number is 0428898120.
- my address is given after you phone, send a message or order.


International Shipping

Prices quoted here are in Australian dollars. These postage costs are calculated using the weight and size of a product.
When you've clicked the "use my currency" button then you will see an estimated price on the product pages and in the shopping cart - the actual currency conversion is governed by the banks and Paypal and changes daily.

New Zealand
Stamp or Stencil Only ... no tracking, 1 to 2 weeks.
- standard $10.50
- this is only for stamps and stencils as they can travel as a letter
- there is no tracking for this service.
- if the order is thicker than 2cm, then it must go as a parcel.
Parcels ... trackable
- standard takes 7-10 business days, express takes 3 business days.
- up to 500g ... standard $18.55, express $29.55
- up to 1kg ... standard $26.75, express $37.15
- up to 2kg ... standard $37.95, express $47.95
- up to 5kg ... standard $65.50, express $70.75

Rest of the World (Europe, UK, Ireland, USA and a few more)
Standard (trackable) … starts at $25.00
Get it Fast With Express Post … starts at $72.65.

Ask me anytime (phone, email, msg) if you need help or have questions!


Other Postage Information

All orders (local and international) are typically sent from Art by Jenny within a day of ordering (except on Fridays, Saturdays and Sundays - they are all sent on Mondays, unless its a public holiday in SA). PreOrders and special orders are posted once they arrive instore. I'll always let you know if there is a delay or unexpected tragedy (also known as temporarily out of stock).

Once it leaves the Art by Jenny's premises, it may take anywhere between 1 to 30 days depending where you are and what postage service you choose. I will not be held liable for how long it takes to travel from the shop to the final destination or for lost, missing, broken or damaged parcels and their contents. When treasure leaves our shop it is in perfect condition, packed carefully and labeled clearly.

Of course, sometimes thing go wrong no matter how well we plan but rest assured, I will always be here to help as best I can if anything does go wrong. Australia Post and your local postie are also available to help.


Discount Coupons and Codes

When you buy a Gift Voucher, you receive a Discount Coupon Code. They are easy to use. Simply follow the link you're given, copy / paste the code or type it into the labelled area of the shopping cart's checkout. The shop's computer should automatically sort it out. If you do get stuck, I'm here to help :)


Why buy from 'Art by Jenny'?

I was asked this a while ago... I had no idea at the time but I'm always very grateful that people do. After much soul searching and questioning others, I've declared that you should buy from me because  I'm practically perfect in every way! Plus you'll receive awesome service, fast free postage and help whenever it is needed.

I'm not Mary Poppins, I'm an artist and graphic designer with many years experience who loves to admire, feel, smell, use and share everything and anything colourful and creative. So anything you see in my shop is also used in my own art.

I'm a huge Tim Holtz and Dyan Reaveley (Dylusions) fan and I also love Darkroom Door, Jane Davenport, Strathmore (best paper eva), Finnabair, Liquitex, Ranger, Kuretake and so many more designers and brands from all around the world. Too many to fit into my little shop... but in reality, we don't need everything, just everything by Dyan and Tim :) lol ... Exciting news! Nearly every single treasure of Tim's is now instore. They do go out of stock regularly (thank you everyone!) but are usually reordered fairly quickly. Can't find something? Ask me anytime!

I believe art and craft supplies are the key ingredients to help us all get and stay creative, so our hearts and minds can unwind and heal from illness, injuries and the dramas of every day. You can also draw in the sand, create mosaics with glass or stone, do some gardening or even weld a snail - whatever you love to do, go do it! Its just so good for you, especially in this super fast technological world of ours :)

Honestly, there's no point buying the cheaply manufactured products because they don't do what we want them to do, no matter how many layers you add its just not the same - colours don't blend, paper goes fluffy, paint dries chalky, glues go yellow. All this causes is frustration, sadness, grief and disappointment, while wasting money and your precious time. If that is all you can afford, then by all means, go for it - after all, its the being creative that is important, but it is best to have a few quality items than a whole bunch of useless cheap rubbish!

When on a tight budget and helping save our Earth and Universe, there are many ways to create ... reuse packaging, cereal boxes, jars, bottles and repurposing other items like fabrics (clothing), jewellery, hairclips, beads, sequins, etc - for embellishments and 3D layering effects. Use what you have and have fun!

To get your orders to you as fast as possible, I post within 24 hours of the payment being processed, sending with Australia Post. They deliver everywhere throughout all of Australia including PO boxes, islands and remote villages. I'll always contact you if there's a delay, with information, updates and options. Did I mention delivery to you is FREE? Plus if you spend AU$180 or more, I'll automatically use Express Post, making it even faster!

I'm here to help anytime, happily answering questions about techniques and products (even if I don't sell it). If I can't find something for you, I'll do my best to find someone who can.

So buy from me if you want awesome arty treasures of a high quality, the latest designs available (almost) as soon they're released, up-to-date information, fast delivery, fabulous communication and exceptional customer service. Service with a Smile, always :)


Who am I?

I am Jenny James, a proudly South Australian artist and designer who is a trustworthy and honest person. I have been working in the art, design and print industries for over 30 years. My beautiful shop of treasures has been successfully selling art and craft supplies (mixed media, painting, drawing, colouring, papercrafts, stamping, scrapbooking, planners and more) throughout all of Australia and New Zealand while growing bigger every day! My online shop officially opened in October 2014 with a registered business name and everything :)

If you have any questions or feedback, please phone or message me on 0428 898 120 (Monday to Friday 9am - 5pm, South Australian time). If I don't answer the phone straight away, its probably on silent! If this happens, either leave a message or send a text or wait for me to ring you back.

More details can be found on the "About Me" aka "The Girl Behind the Art" webpage or check out Facebook or Instagram.

All feedback is appreciated - positive or otherwise. Have you seen the feedback in eBay? Its incredible! I'm so grateful for all the wonderful messages of support and all my awesome happy customers :) Click here to see them all.
If you are happy with my service and products, I would really appreciate if you would recommend me to your family, friends, colleagues, mates at the bus stop and all you pass on the street. Thank you!


How to Order Wood'n Marbles Products

Please contact us to discuss your needs.

"Wood'n Marbles" is Ray, my Dad... he's a talented masterturner and mastercraftsman with wood, timber, acrylic and almost anything else... he's just so clever!

Between us, we can make you almost anything at all - wedding cake topper, your initials, a word or name, mermaid, animals, portrait of a loved one, dragon, cat, rose or flower, tree, your logo turned into a drink coaster - whatever you wish!
I'll design it and Ray will create it :)

Choices include wood or timber, craftwood or mdf, chipboard (aka thick grey or brown cardstock), scrapbooking paper, mixed media board and watercolour paper, acrylic (clear, black, white or coloured).

All creations are made by hand. Prices and timeframes will vary. Contact me for more information.


How to Use Wooden Shapes

Handcrafted silhouettes and shapes made by local South Australian and mastercraftsman, Ray James of Wood'n Marbles.

Shapes include silhouettes, detailed characters and ornate filagrees - perfect for cardmaking, scrapbooking, off the page projects, (hanging) mobiles or as coasters, kitchen trivets or to hang on the wall. 

Colour the shape with paint, gesso, texture paste, medium, designer papers, fabrics or other textiles, or leave in their natural state.

Acrylic, vellum and acetate shapes are great for overlays for Project Life pages, scrapbook layouts and cardmaking. Usually, these shapes are best coloured with solvent or alcohol based markers or inks.

Always test on a similar material before using your best piece... I used Smooch (pretty shiny metallic paint) on plastic butterfly wings once and it took over two weeks to dry!


Refunds, Policies and Statements

For art and craft supplies, always contact me if there is a problem, breakage, wrong colour, change or mind or anything else amiss with your order. 

Due to the nature of graphic design, illustration and publishing services and solutions, full refunds are only given if I have not started working on your design or book. If any digital work has started, then you will receive up to 80% of the purchase price.

If you wish to cancel a painting, handmade cards, set of invitations or other artwork after it has been started, then 50% of the purchase price will be forfeited to pay for time, supplies and materials.

You will not receive any files or product with any refund.

Read the Refund and Exchange Policy page for further details.
Read the Privacy Statement page for further details about privacy...
I take privacy seriously (as should anyone) and all information is kept safe and secure. If at anytime you wish to view or delete whatever details I have (from you ordering or creating an account), let me know.